There are four stages in the interview / communication, as follows :
1. Preparation.
Prior to communicate with the client, the nurse must make arrangements with the client to read status. Nurses are expected to have no prejudice to the client, because it would interfere with the relationship of trust with clients.
If the client is not willing to communicate, nurses should not be forced or give an opportunity to the client, when the client is able. Rearranging the seating and techniques that will be used in the interviews should be structured in such a way as to facilitate the interview.
2. Opening or Introduction.
The first step taken by a nurse, in initiating the interview is to introduce ourselves nurse : name, status, purpose of the interview, the time required and the factors that becomes a moot point. Nurses need to provide information to clients on the data collected and will be stored where, how to store it, and anyone who may know.
3. Contents / Work stage
During the work in the interview stage, nurses focus on the specific problem of direction that we want to know. Things to note :
- The focus of the interview is the client.
- Listening attentively. Explain if necessary.
- Asking complaints most felt by the client.
- Using language that is easily understood by the client.
- Use open and closed questions in a timely manner.
- If necessary silence , to provide an opportunity for clients to express his feelings.
- Therapeutic touch, if necessary, and allow.
4. Termination
Nurses prepare for closing the interview. For that clients need to know when the interview and the purpose of the interview at the beginning of the introduction, which is expected by the end of the interview the nurse and the client is able to assess the success and can draw conclusions together. If necessary, the nurse needs to make a deal again for the next meeting.